Boosting firstline worker performance

Harvard Business Review Analytic Services: Building for Success at the Firstline of Business

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For any business, firstline workers are of vital importance. These are the valuable people who are the first point of contact with customers, or who create the products and manage the services they rely on. But when it comes to digital transformation, these firstline employees are often the last to get access to the latest tools and technology. As a result, companies are missing out on valuable opportunities to build meaningful customer relationships.

To learn how to close this gap, download the Harvard Business Review Analytic Services research report sponsored by Microsoft on the firstline workforce. It includes market trends, how to increase efficiency and improve customer experiences, and proactive guidance on investing and developing your valuable frontline workers.
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