Forrester: Microsoft 365 and firstline workers

Forrester: Improving Firstline Worker Performance with Microsoft 365

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Forrester Consulting evaluated the return on investment (ROI) of providing firstline workers with access to Microsoft 365. These valuable employees who are often at the front line of customer service are often the last in line to get new tools and technology. The results are quantified in this commissioned Total Economic Impact™ study, which has been compiled and analyzed from four customer interviews and surveys of nearly 100 companies.

In this study, you can find the key learnings including:

  • A three-year ROI of 395% with payback in six months
  • $6.7 million savings in firstline worker productivity over three years
  • 2/3 reduction in the number of firstline worker security breaches
Get the study